11 ICON orders are shipped via DPD, UPS, FedEx or Royal Mail.
A tracking number from 11 ICON will be send by email to the customer within 24 hours of the order being processed and shipped.
United Kingdom (Free for orders over £100)
Delivery time:
STANDARD €9,95 - €19,95 | 1 – 2 business days
EXPRESS* €9,95 - €19,95 | 1 – 3 business day
Europe
Delivery time:
STANDARD €8.95 - €229,95 | 1 – 9 business days
EXPRESS* €62.95 - €309,95 | 1 – 3 business days
Africa
Delivery time:
STANDARD €75.95 - €309,95 | 5 – 10 business days
EXPRESS* €74.95 - €309,95 | 1 – 3 business days
Asia & Pacific
Delivery time:
STANDARD €17.95 - €100 | 2 – 4 business days
EXPRESS* €42.00 - €100 | 1 – 4 business days
South/Latin America
Delivery time:
STANDARD €59.95 - €309.95 | 1 – 6 business days
EXPRESS* €104.95 - €309,95 | 1 – 3 business days
Middle East
Delivery time:
STANDARD €54.95 - €309.95 | 1 – 9 business days
EXPRESS* €62.95 - €309,95 | 1 – 3 business days
United States/Canada
Delivery time:
STANDARD €25.00 - €250.00 | 3 – 5 business days
EXPRESS* €55.00 - €350.00 | 1 – 3 business days
Australia
Delivery time:
STANDARD €17.00 - €22.95 | 1 – 4 business days
EXPRESS* €42.00 - €69.95 | 1 – 3 business days
Return Policy
Our mission is to have our customers satisfied and want you to be happy! We are proud to provide an online selection of art designed to motivate and inspire you every day.
Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@11icon.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@11icon.com and we will send you the return instructions per e-mail.
Gifts
Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements for items that are received as gifts.