11 ICON orders are shipped via DPD, UPS, FedEx or Royal Mail.
A tracking number from 11 ICON will be send by email to the customer within 24 hours of the order being processed and shipped.
United Kingdom - (Free for orders over £100)
Delivery time:
EXPRESS €4.95 | 1 – 2 business days
OVERNIGHT €9.95 | 1 business day
EXPRESS 2 €5.95 | 1 business day
Europe
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
Africa
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
Asia & Pacific
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
South/Latin America
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
Middle East
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
United States/Canada
Delivery time:
STANDARD €9.95 | 3 – 5 business days
EXPRESS* €9.95 - €60,- | 1 – 2 business days
Rest of the world
Delivery time:
STANDARD €9.95 | 5 – 10 business days
EXPRESS* €9.95 - €60,- | 1 – 5 business days
Our return policy guarantees that you can return your order without giving a reason within 14 days of receipt.
If you would like to exchange an item for a different size/version, you can return your item to us for a refund and then place a new order to get the item of your choice. We will refund the money for the returned item.
If you would like to return your item(s), please send a email to team@11icon.com. We will provide you with the correct shipping information.
11 ICON cannot accept returns on items purchased during a giveaway.
Please do not use scissors or knives to open your package; you can just tear open the package. Returns with scissors or knife markings will not be accepted.
Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with the tags still attached. Please be very careful when trying on products, for example make sure you are not wearing any makeup, perfume, deodorant or anti-transparent that could leave marks on the product as we cannot arrange exchange or refund for any item that will be returned to us with any marks or stains.
Please inspect items thoroughly upon receipt as we will only accept products that are returned to us in their original condition and are suitable for resale unless we have advised in advance that an item is defective.
Delivery charges are not refundable.